How We Handle Your Data
At ASCENTKOREA Co., Ltd., we respect your privacy.
When you use our websites, including us.listeningmind.com, or submit information through our online forms (such as inquiry forms):
- What we collect: Your name, email, and inquiry/request details (plus optional info like company, role, or phone). We may also collect technical info like IP address or browser logs.
- Why we collect it: To respond to inquiries, provide requested services or information, and improve our website.
- How long we keep it: Usually up to 3 years, or longer if required by law, then securely deleted.
- Where it’s stored: In Korea and other countries where our systems or service providers operate.
- Who we share it with: No one, unless required by law.
- Your rights: You can ask us to see, correct, delete, or stop using your information at any time.
For the full details, please read below.
Detailed Privacy Policy
ASCENTKOREA Co., Ltd. (“the Company”) establishes and discloses this Privacy Policy in accordance with the Personal Information Protection Act of Korea (“PIPA”) and international standards, including the EU General Data Protection Regulation (“GDPR”), to protect personal information and to handle related inquiries promptly and transparently.
This Privacy Policy applies to personal information collected through our websites, including us.listeningmind.com, and through any online forms (such as inquiry forms).\
1. Purpose of Collecting and Using Personal Information
We collect and use personal information only for the following purposes:
- To receive and respond to inquiries submitted by users.
- To contact users for fact-finding or follow-up communication.
- To provide services or information requested by users.
- To handle complaints, disputes, or compliance matters.
- To analyze usage and improve our services (using aggregated or anonymized data where possible).
We do not use personal information for purposes beyond those stated. If our purpose changes, we will obtain separate consent as required by applicable laws.
2. Items of Personal Information Collected
Depending on how you use our websites and forms, we may collect:
- Required: Name, email address, inquiry details or service request details
- Optional: Company name, department/position, phone number
- Automatically collected: IP address, browser type, access logs, cookies (see Section 9)
3. Retention and Use Period of Personal Information
We retain personal information only as long as needed for the purposes above or as required by law:
- Inquiries and requests: Up to 3 years, then securely deleted
- Legal obligations: Some records may be retained longer if required by law (e.g., consumer complaints/disputes: 3 years; communication logs/IP information: 3 months)
After retention ends, personal information is securely destroyed.
4. Provision of Personal Information to Third Parties
We do not share your personal information with third parties without consent, except where required by law.
5. International Data Transfers
As ASCENTKOREA Co., Ltd. is based in Korea, personal information collected through our websites may be transferred to and stored in Korea or other countries where our service providers operate.
By submitting your information, you consent to this international transfer.
We take appropriate safeguards (such as encryption, contracts, and technical protections) to ensure your information is protected regardless of location.
6. Destruction of Personal Information
We securely destroy personal information once the retention period has expired or the processing purpose has been achieved:
- Paper documents: shredded or incinerated
- Electronic files: permanently deleted using technical methods that prevent recovery
7. Your Rights
You may exercise the following rights regarding your personal information at any time:
- Request access to your information
- Request correction or deletion
- Request restriction or suspension of processing
- Withdraw consent
- (For EU/UK residents) request data portability and lodge a complaint with a supervisory authority
Requests can be made by contacting us at the details below. We may require verification of identity before acting.
8. Security of Personal Information
We use reasonable technical, administrative, and physical measures to safeguard personal information, including:
- Access controls and staff training
- Encryption and secure storage
- Technical measures against hacking and malware
- Monitoring and logging of access to systems
9. Cookies and Similar Technologies
We may use cookies and similar technologies to improve your experience and analyze website usage. You can refuse cookies through browser settings, but some features may not work properly.
10. Contact Information
If you have questions, complaints, or requests regarding your personal information, please contact:
Personal Information Protection Officer
- Department: Management Support Team
- Person in charge: Seyong Park
- Phone: +82-2-558-0811
- Email: us@listeningmind.com
- Fax: +82-2-558-0812
We will respond promptly to all inquiries.
11. Effective Date
This Privacy Policy is effective as of Sept 28, 2025, and may be updated from time to time. Any significant changes will be notified on this website.